Frequently Asked Questions


How long will it take for my order to be delivered?

Delivery usually takes 3-5 working days. Deliveries do not need to be signed for and are designed to fit through most standard letterboxes.


Do you ship internationally?

Yes we do! We deliver to Europe and the USA.


When and how should I take my VITL supplements?

We recommend that the vitamins are taken with food. This can be at any time in the day, however, we recommend this to be in the morning as our vitamins are specially formulated to help with energy levels, giving you a boost throughout the day.

Whether your strip contains 2 supplements or 4 supplements, we recommend that they are all taken together and with food to help with absorption. 


How do I refer a friend to VITL to earn credit?

You will find your "Refer-A-Friend" code in the "Overview" section when you log in to your account. This code will give your friends and family £20 off their first VITL order (the value must be over £20 and not in conjunction with any other offers) and every time your code is used, you earn £20 on your account! If you are an active VITL subscriber, this credit will be automatically applied when you are next billed.


Can I change my billing details and delivery address?

Yes, you can do this by logging into your account using the email address you signed up with and your password (if you did not change your password, please use the password you were sent after you made your purchase). You can change your delivery address by logging into your account and selecting the active subscription you wish to change. For your next box to be delivered to the new address, you need to update the address before your next box has been dispatched.


How do your subscriptions work?

If you have a monthly plan, you will be billed and a new pack will be sent to you every 28 days. If you have a 3-month plan, you will be billed every 3 months (you still receive one box every month). Subscriptions renew themselves at the end of the subscription period to make sure you don’t miss out. You can check when the subscription is next due to auto-renew under your account settings.


Can I change my subscription from monthly to 3-monthly to save money?

Yes, you can do this by logging in to your account settings. At the end of your current subscription period, your account will automatically switch over to the new subscription period you have selected.


How do I pause or cancel my repeat order?

You can cancel or pause your subscription at any time by logging into your account on our website using the email you signed up with and your password (if you did not change it, please use the password we sent to you when you made your purchase). You will find the ‘Cancel’ function by logging in to 'My Account' and then clicking on "Subscriptions". Click the option to "Pause Subscription" and you can then select "Pause" or "Cancel".

After you have paused or cancelled your subscription, you will receive a confirmation by email.

You can restart your account anytime by logging back into your account and clicking on the "Subscriptions" tab. If you need any assistance, please contact our customer service team at info@VITL.com.
 


I have a coupon code, how do I apply it?

On the homepage under "Get Started Now", simply click on the text "Have a coupon? Enter it here" and you'll be prompted to enter your code which will take you through to the checkout basket. If your coupon offers you a % value off of your order, please enter this at checkout. Do let us know if you have any problems or further questions at info@VITL.com and we'll be happy to help.


What happens after the free trial period?

When your free trial ends, you will be automatically rolled on to a monthly subscription so you'll never run out of your supplements. We will email you a few days before you are due to convert to a monthly subscription to warn you this is about to happen. To adjust your subscription plan, you can do this at any time by simply logging in to your account on our website using the email you signed up with (a password will be sent to you shortly after completing your purchase) and clicking on the tab "Subscriptions".  


Why doesn't my friend referral code work?

Please ensure your friend has not put any spaces before or after the referral code and please make sure they enter their referral code once the item (which needs to have an order value of over £20) has been added to the basket. Please note that the £20 credit you earn from your friend using your referral code can take up to 3-5 working days to be added to your account. 

 


Why are VITL supplements "filler-free"?

At VITL, we are committed to making the cleanest, highest quality supplements to ensure maximum absorption of the key nutrients your body needs. Aside from the fact that fillers and bulking agents add no nutritional value, they have been shown to block absorption of key nutrients and even be potentially dangerous to humans. Aluminium silicate (talc) for example is thought to be a neurotoxin that could contribute to the development of Alzheimer’s, and parabens have been linked to breast cancer and hormone disruption. Propylene glycol is also commonly used by other supplement brands as a binder which can potentially damage the kidneys, heart and nervous system, and magnesium stearate (stearic acid) is often used to prevent ingredients from sticking to machinery but many experts are warning that it could damage our intestines, thus preventing the absorption of nutrients, as well as suppressing the immune system. Our products are also free from other additives, such as artificial colours which have been linked to various serious conditions, including hyperactivity in children, cancer, asthma and reduced fertility. Although more research is needed to test precisely how these ingredients affect humans, we believe it is better to stay on the safe side and not use them at all!


Are VITL products suitable for vegans and vegetarians?

The VITL Nutrition Pack is not suitable for vegans or vegetarians as it contains bovine gelatin and krill oil. However, we do have a vegan option available here. Our VITL Greens superfood powder is suitable for vegans and vegetarians.


Can I take VITL alongside other medication?

We recommend consulting your doctor if you have any queries regarding prescribed medication.


Can I take VITL if I am pregnant, breastfeeding or trying to conceive?

There should be no problem for you to take VITL whilst you are trying to conceive but we advise against taking VITL if you are pregnant or breastfeeding due to the vitamin A content. We will soon have products suitable for pregnant and breastfeeding women which will be available through our app and will be personalised to your unique needs following a consultation with our live, interactive digital nutritionist. Find out more


What is your returns policy?

Products can be returned within 14 days if they are unopened and in perfect condition. Once we received back in pristine condition, we will happily refund your purchase minus a restocking fee. Please do not forget to include a note with your name, email address, and postal address so we are able to refund your account. If you wish to make a return, please contact us and then send your box with a note of your details to:

VITL, Marketing Logistics Ltd

Unit 2 Redman Road

Calne Wiltshire

SN11 9PL 

Please note, we are unable to accept returns of personalised nutrition packs.

If there is a problem with your delivery or it has been damaged in the post, please send us an email at info@vitl.com

 


How easily absorbed are VITL supplements?

At VITL, we combine high quality, traditional vitamins and minerals with food-state supplements to deliver a complex of highly absorbable nutrients. Our omega 3 is pure, sustainably harvested krill oil, which has been shown to be absorbed up to 60% better than other fish oils Additionally, all VITL products are 100% free from additives and potentially harmful bulking agents, which have been shown to block absorption of key nutrients. If you have any more questions please let us know at info@VITL.com


Where is VITL manufactured?

Our supplements are manufactured in the UK to GMP standards. Our krill oil is sustainably sourced from the pure waters of Antarctica and has been independently certified as sustainably fished by the Marine Stewardship Council. Their Eco-Harvesting™ technology helps to preserve the nutrients in krill and minimises the impact of fishing on the marine ecosystem.


How do I apply to become a VITL Ambassador?

If you are a fitness, nutrition or health professional and/or a social media influencer and you love VITL, we would love to hear from you! Please click here to find out all the benefits and how to apply. 


Where is VITL stocked?

You will find VITL products available in Wholefoods, Planet Organic, and a number of independent health stores, pharmacies, and gyms across the UK. VITL is also available in Urban Outfitters, GNC, and Lucky Vitamin in the USA. If you are interested in stocking VITL, please apply here or get in touch at wholesale@vitl.com. We look forward to hearing from you!


What are the contact details for media enquiries?

For all media and press inquiries please contact rebecca@rebeccaabigailpr.com or miriam@rebeccaabigailpr.com


For any other questions, please get in touch with us

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