How can we help?

Our Frequently Asked Questions are the quickest way to get help, but if you can't find what you're looking for then drop us a line and someone in the team will be on hand to help.

You can get hold of the VITL team Monday to Friday from 9.00am to 5.30pm

FAQs

How long does delivery take and do you deliver internationally?

For deliveries within the UK, standard delivery usually takes 3-5 working days and first class delivery takes 1-2 working days. We do deliver to Europe and the USA and delivery can take up to 7-10 working days. Deliveries do not need to be signed for and are designed to fit through most standard letterboxes.

How do I pause or cancel my subscription?

You can pause or cancel your subscription at anytime by logging into your account on our website using the email you signed up with. In your account, you will see the option to Modify Subscription. You can then either cancel or select how many weeks you would like to pause your subscription for.

After you have paused or cancelled your subscription, you will receive a confirmation by email.

You can restart your account anytime by logging back into your account and clicking on the "Subscriptions" tab. If you need any assistance, please contact our friendly customer services team at info@vitl.com.

Are VITL products suitable for vegans and vegetarians?

Not all VITL products are suitable for vegans or vegetarians as certain supplements contain bovine gelatin and/or krill oil, however we offer vegan alternatives of our Essentials 4 and Essentials 2 products.

VITL Greens superfood powder is suitable for vegans and vegetarians.

If you are ordering personalised VITL product via the app, you will be asked for your dietary requirements and we will make sure your products adhere to your preferences.

What is your returns policy?

We are unable to offer refunds on personalised products but all other products can be returned within 14 days if they are unopened and in perfect condition. Once we receive the product, we will happily refund your purchase minus a restocking fee. Please do not forget to include a note with your name, email address and postal address so we are able to refund your account.

If you wish to make a return, please contact us and then send your box with a note of your details to:

VITL
Marketing Logistics Ltd
Unit 2
Redman Road
Calne
Wiltshire
SN11 9PL

How does the subscription work?

If you have a monthly plan, every 28 days you will be billed and a new pack will be sent. If you have a 3-month plan, you will be billed every 12 weeks (you still receive one box every month). Subscriptions renew themselves at the end of the subscription period to make sure you don’t miss out. You can check when the subscription is next due to auto-renew by logging in to your account.

I have a coupon code/ friend referral code, how do I apply it?

On the homepage, simply enter your code where it asks "Have a promo code?". Click this link and you'll be prompted to enter your code which will take you through to the checkout basket.

Alternatively, if your coupon offers you a % value off of your order, please enter this at check out. Do let us know if you have any problems or further questions and we'll be happy to help.

How do I cancel my subscription with in-app purchase?

From an iOS 10 device:




  1. From your device's Home screen, tap App Store

  2. Tap Featured at the bottom of the screen

  3. Scroll to the bottom of the page

  4. Tap the Apple ID button in the lower-left corner

  5. Tap the View Apple ID button

  6. Enter your password and tap OK

  7. From the main account page, scroll down and tap Manage App Subscriptions

  8. From the Manage App Subscription page on your iPhone, iPad, or iPod, tap VITL

  9. From the VITL screen, you can change your auto-renewal options to Off to cancel

  10. After making your changes, tap on Done





From an iOS 11 device:




  1. Go to Settings > [your name] > iTunes & App Store

  2. Tap your Apple ID at the top of the screen

  3. Tap View Apple ID. You might need to sign in or use Touch ID

  4. Tap the subscription that you want to manage.



If you're being charged for a subscription, but you don't see it in your list of subscriptions, it might be billed through someone other than Apple



Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

info@vitl.com

Email us with your query

+44 (0) 20 3488 0747

Phone to ask us anything at all

@VitlHealth