Information that we collect
We collect information about you when you:
- visit the Site;
- register on or buy products on the Site;
- take part in our promotions, competitions, customer surveys and questionnaires; or
- contact us via e-mail, phone, social media or letter.
To enable us to process your order we will ask you to provide personal details such as:
- Email address
- Payment details
This list is not exhaustive.
No Credit Card numbers are held on our Site or on the associated back-office systems used by us to process your orders. For future reference to help us communicate with you, the first few and/or last digits only of your Credit Card number are kept by us.
For any repeat orders of Products made by you via our Site or if you opt in to have your details stored for future payments, our Payment Processing Agency securely holds your Credit Card details and provides us with a unique token that represents that particular card; this token is only valid for payment to us.
How we use your data
Our primary purpose in using your data is to provide you with your order. We may analyse your data to enable us to provide a better service to you.
We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:
- administration, general correspondence, support and processing (including personalising the Site for your use);
- contacting you to register your use of the Site, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or the Site or its use;
- developing and improving our products and services;
- contacting you to notify you of other services or Products that might be of interest to you;
- responding to any requests or queries from you;
- subscribing you to our newsletters or email alerts or online surveys; and
- responding to any requests from the police and local government law enforcements agencies.
You may opt out of marketing communications at any time by logging into your account.
IP Addresses and Cookies
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
There are two types of cookies that can be used:
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies used on the Website
A list of all the cookies that may be used on the Site by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For the types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Site, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Site; for instance, which pages visitors go to most often, which pages they go to next and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.
These cookies remember choices you make to improve your experience. By using the Site, you agree that we can place these types of cookies on your device.
These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Want to know more about cookies?
Social Media Features and Widgets
Your consent to processing data
By Law, we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our websites or via replies to advertisements.
Where we process or transfer your data outside of what is outlined in "How we use your data" we will ask you to provide your specific consent.
How we protect your data
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions regarding security you can contact us at firstname.lastname@example.org.
You can update your data or ask us to delete your data anytime by sending an e-mail to email@example.com.
We promise to try to delete or update your information promptly.